Digital Helping the Elderly, Turning ＂Obstacle＂ into Love; Shanghai Telecom issued ＂Service Guide for Helping the Elderly＂
With the acceleration of aging in Shanghai, the service for the elderly has increasingly become a topic of concern. On the occasion of the Double Ninth Festival, under the guidance of Shanghai Communications Administration, Shanghai Telecom officially issued the Service Guide for Helping the Elderly (hereinafter referred to as the Guide), which is dedicated to providing comprehensive digital services for the elderly and vulnerable groups.
The Guide involves three sections and ten contents. From the perspectives of smart technology, welfare rights and convenience services, Shanghai Telecom aims to provide more comprehensive and intimate services for the elderly, so that the elderly can enjoy a comprehensive "aging" experience and enhance the happiness and satisfaction of elderly users in the digital age.
Digital Helping the Elderly and Protecting the Home Safety of the Elderly
Digital services for the aged should be not only convenient, but also secure. To this end, Shanghai Telecom has launched three "smart artifacts", namely, Yi Jia Zhi Hua, Push-to-talk for the elderly and Tianyi housekeeping, to provide the elderly with more convenient means of communication and a safer home environment.
Yi Jia Zhi Hua is a telecom customized intelligent speaker. The elderly can make phone calls by voice, and multiple terminals can ring at the same time. It can also realize video family calls, accompany the elderly, remote housekeeping and other scenes. It is a small speaker for video calls, a small TV on the dining table, and a small guardian for remote housekeeping.
Push-to-talk for the elderly is an intelligent alarm clock that can listen to the radio, make family calls, call for rent and call 114 hotline for the elderly with one click. As long as the old people press the "push-to-talk" red button, they can call 114 manual customer service phone to get value-added services such as taxi service, and they can also call the "family phone number" with one click to talk directly with their loved ones.
Tianyi housekeeping is a "smart" smart camera, which realizes 360-degree panoramic housekeeping and two-way intercom to protect the elderly. Through the smart camera, users can view real-time video images at home and historical images stored in the cloud anytime and anywhere on the mobile phone, and conduct two-way voice intercom to realize various scenes such as security monitoring and care for the elderly, and also let the children outside take care of the home safety of the elderly at any time.
Wisdom for the aged adds color to the life of the elderly.
Nowadays, digitalization has penetrated into all aspects of life, and the elderly are no exception. In order to meet the daily needs of the elderly, such as communication, consumption and social interaction, Shanghai Telecom has launched a series of preferential products and services. Considering that the elderly often need to communicate with relatives and friends through WeChat or watch videos when they are at home or out, Shanghai Telecom provides double traffic service for beautiful family users. This means that old people browse websites, brush WeChat, watch videos and send photos, and no longer have to worry about insufficient traffic. At the same time, Shanghai Telecom has also launched the "Old Child" membership rights, so as long as they are over 60 years old, they can receive 12GB of domestic traffic or 1,200 minutes of domestic calls for free.
Of course, sufficient traffic needs smart phones to cooperate. Considering the eyesight of the elderly, Shanghai Telecom provides a variety of large-screen eye-protection mobile phones suitable for the elderly. These mobile phones not only have large screen and eye-protection technology, but also take the needs of the elderly into consideration in their design, with super volume, super icons, super fonts, lasting battery life and voice broadcasting capabilities. The mobile phone also has built-in multi-scene elder customization function, which supports real-time location viewing, action trajectory query and electronic fence setting, and cares for the elderly in all directions.
In addition, Shanghai Telecom also provides cloud computer services for the elderly who like to browse content on the big TV screen. Old people can log in to the cloud computer through IPTV, so they can easily watch videos and photos on TV. They can also upgrade the computer configuration at any time as needed to ensure the security of data, improve the quality of life of "silver-haired people" and help the elderly enjoy digital life.
Warm-hearted and suitable for the elderly, the service spans the hall inside and outside.
Not only that, Shanghai Telecom also combines traditional advantages with innovative ideas, excavates and uses the original convenience facilities and services to transform and upgrade, and endows them with digital functions and missions that keep pace with the times on the basis of retaining the original core values, so as to build a digital care and protection service platform for the elderly from inside the business hall to outside the business hall.
The "Love Wing Station", a telecom business hall all over the city, can provide elderly friends with warm public care services such as rest and drinking, mobile phone charging, mobile phone counseling and love channel. The "Happiness Class" held every Tuesday covers not only smart phone counseling and anti-fraud knowledge popularization, but also diverse topics such as art appreciation, cloud tour and environmental protection science popularization. Up to now, more than 3,500 charity events have been held in "Love Wing Station", and 117 sessions have been held in "Happiness Classroom", with nearly 700,000 caring services.
As the voice portal of the digital society, the 114 hotline for helping the elderly can provide taxi service for the elderly and facilitate their travel. Up to now, the taxi service has provided 70,000 person-times, and the service for helping the elderly has answered 280,000 calls.
Hello Old Friends Pavilion, originally an "old friend" of Shanghai, has taken on a new look. Shanghai Telecom has equipped the Hello Old Friends Pavilion all over the city with a "one-click smart screen for calling a car" and smart cameras. Here, the old people can experience convenient services such as free call for 3 minutes, free charging, one-click car calling, and 15-minute life circle inquiry. In order to meet the urgent need of old people to see a doctor, Shanghai Telecom also cooperated with Huashan Hospital to give telephone booths a new function of appointment and registration, and opened seven Hello old friend kiosks around Huashan Hospital on a pilot basis. The follow-up plan will be launched in the hello old friend kiosks in Shanghai. For the elderly, Hello Old Friends Pavilion is no longer a public telephone booth, but has become a real "little helper" in life.
Digital helps the elderly and turns "obstacles" into love. Shanghai Telecom also goes deep into communities and streets to accompany old friends with silver hair and enjoy a beautiful digital life. In Jinshan, Shanghai Telecom and Zhongmin Village of Langxia Town held a digital village signing ceremony, and the two sides will jointly help build a beautiful digital village, deepen the service of providing for the aged and benefiting the people, prosper and develop rural network culture, and build a smart green village; In Putuo, tea and Chongyang cake were provided to the sanitation workers, and they were invited to take a rest at the "Love Wing Station". In Jing ‘an, invite the elderly to the Hello Old Friends Pavilion to experience appointment registration and AI photography; In the seaside Wucun Community, we will provide the elderly users with the live experience of smart products such as "Yi Jia Zhi Hua" and "Push-to-talk for the elderly", so that the "silver-haired people" in the community can integrate into the smart life more quickly.
Shanghai Telecom will continue to implement the concept of "five-hearted service", continuously enrich the pool of products for helping the elderly, build a brand with characteristics and be suitable for the elderly, build a digital infrastructure and service system for the whole scene, seek practical measures and seek practical results in bridging the digital divide and lowering the digital threshold, and create a more inclusive and temperature-sensitive digital environment for the benefit of more elderly people. (Source: Shanghai Telecom)