Visit Sanya’s stranded tourist hotels for resettlement.
Xinhua News Agency, Sanya, August 8th (Reporter Wang Junfeng, Vivian Chow) "Hello, we’ll send you some fruits, and wish you a happy life!" On the afternoon of the 7th, in a resort hotel in Sanya, volunteers pushed luggage carts full of fruits, knocked on doors and delivered fruits to stranded passengers staying in the hotel.
Recently, COVID-19 outbreak broke out in Sanya, a popular domestic tourist destination. Many tourists stayed in Sanya because it was the summer tourist season. According to statistics, as of August 6th, there were 58,900 people staying in hotels in Sanya, including 25,000 tourists stranded in Sanya hotels.
On August 7th, volunteers served at the nucleic acid sampling point of Sanya International Sports Industrial Park. Xinhua News Agency reporter Zhao Yingquan photo
Sun Jingjing, a family of three from Zhengzhou, Henan Province, originally planned to return on the 6th, but due to the cancellation of the flight, they were arranged to stay with more than 1,300 other passengers at Howard Johnson Guoguang Resort Sanya. "No one wants this to happen," Sun Jingjing said. "However, we have to abide by the local epidemic prevention policy and hope to go home safely as soon as possible."
On August 6th, Sanya has properly accommodated 3,273 passengers stranded at Sanya Phoenix Airport in 11 hotels, and provided hotel accommodation services for 7 days.
"Tourists should be full of expectations for the trip to Sanya, and it is really helpless in case of unexpected situations." Zhu Ruoyu, general manager of Howard Johnson Guoguang Resort Sanya, said that in order to provide better service for stranded tourists as much as possible, the hotel actively adjusted the taste of dishes and delivered fruits to the rooms, but at the same time, it was not convenient for some guests to report nucleic acid detection points and worried about being infected. And other issues were also solved as much as possible. "On the morning of the 8 th, our hotel temporarily added a nucleic acid detection point." Zhu Ruoyu said, "We will also reflect the demand for medicines, milk powder and other tourists such as the elderly, pregnant women and children in a timely manner."
In order to provide a good reception service for tourists stranded in Sanya, local authorities require hotels not to drive up prices, raise prices in disguised form or refuse tourists to stay. Tourists should be given a half-price discount on the basis of the original hotel price (that is, the price they have stayed in on the 5th) and new visitors should be given a half-price discount on the basis of the lowest price announced by Ctrip official website.
Sanya shanhaitian hotel Aotuge Select, located in Dadonghai, Sanya, not only offers 50% discount on the room rate for guests staying, but also provides half-price service for hotel catering. Zhou Fengjiang, the hotel’s resident manager, said, "In a special period, our hotel actively responded to the government’s guidelines and provided satisfactory service to its guests."
According to the deployment requirements of joint prevention and control mechanism in the State Council, tourists can leave the island only after completing the risk investigation for seven days, that is, the nucleic acid test is negative on the first, second, third, fifth and seventh days within seven days. At the same time, in order to do a good job in travel-related services, Sanya has set up a special class for order cancellation, striving to do a good job in order cancellation caused by force majeure factors such as epidemic situation.
Song Xin, a tourist from Jinan, stayed in a hotel in Sanya Bay, and the hotel arranged a unified vehicle to pick up and drop off guests for nucleic acid. "Our ticket has been changed several times. I hope that the nucleic acid test results will be normal in a few days and we can go home smoothly." She said.
According to the clues of tourists’ complaints and reports about hotel price gouging, Sanya Municipal Remediation Office has taken the lead in organizing relevant departments to conduct in-depth investigations on hotels involved in suspected price gouging, sitting on the ground, raising prices on the platform and then charging at half price or charging at half price according to the market price.
Ye Kaizhong, Deputy Secretary-General of Sanya Municipal Government, said that after verifying the violations of laws and regulations, they should be dealt with quickly and severely in accordance with the law, and resolutely put an end to the violations of laws and regulations in the tourism market during the epidemic.